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SaaS & Startups

Cutting vendor onboarding from three weeks to two days

Vendor onboarding involved eleven manual handoffs across four teams. A single automated workflow now handles document collection, verification and approval.

Onboarding time
21d → 2d
Manual handoffs
11 → 2
Annual hours saved
2,100

The situation

Trident Labs came to us with the problem described above. We started with a paid discovery phase to map the current state, quantify the cost of leaving it alone, and agree what success would be measured on.

What we did

Delivery ran in fortnightly increments with a shared board and a demo at the end of each cycle. Every architectural decision was written down, and the client's own engineers were in the room for each one.

The result

The numbers above were measured 90 days after handover. Documentation, infrastructure definitions and source code sit in Trident Labs's own accounts.

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