1. Subscriptions
New subscriptions are refundable in full within 14 days of first purchase if you have not used more than a nominal amount of the service.
After 14 days, subscriptions are refundable pro rata for the unused portion of the current billing period where we have failed to meet a committed service level.
2. Project work
Project engagements are billed against milestones. Undelivered milestones are refundable in full. Milestones already delivered and accepted are not refundable.
If you cancel mid-milestone we invoice for work completed to date and refund the balance.
3. Domains, SSL and third-party products
Domain registrations, renewals and third-party certificates are non-refundable once purchased, because the cost is incurred immediately with the registrar or certificate authority.
4. How to request a refund
Requests are handled by the billing team and acknowledged within one business day.
- Raise a ticket from your portal, or email info@zavtro.com
- Include the invoice number and the reason for the request
- We respond with a decision within three business days
5. Processing times
Approved refunds are issued to the original payment method. UPI and card refunds usually appear within 5–7 working days; bank transfers can take up to 10 working days.
Refunds are issued for the full invoiced amount. No GST is charged on our invoices, so there is no tax component to adjust.
6. Chargebacks
Please contact us before raising a chargeback. A disputed transaction freezes the account until resolved, which usually delays a resolution rather than speeding it up.
7. Exceptions
Refunds are not available where an account has been suspended for breach of the terms, or where the service was used to send unsolicited bulk email or host unlawful content.