1. Agreement
These terms apply to every order placed through our website or portal. Where a signed master services agreement exists, that agreement takes precedence over anything inconsistent here.
2. Accounts
You are responsible for keeping your credentials secure and for activity under your account. Tell us immediately if you suspect unauthorised access.
You must be authorised to bind the organisation you register on behalf of.
3. Services and scope
Subscription plans include what is listed on the pricing page at the time of purchase. Project work is delivered against a written scope agreed before commencement.
Anything outside an agreed scope is quoted separately and only started once you approve it in writing.
4. Fees, billing and tax
Zavtro is not GST registered, so prices are final and no tax is added at checkout. Subscriptions renew automatically unless cancelled before the renewal date. Should we become registered, GST would be applied only to invoices issued after that date, with notice given first.
Invoices are due within the period stated on the invoice. Overdue amounts may attract interest and, after written notice, suspension of service.
5. Your responsibilities
Delivery depends on timely input from your side.
- Provide access, data and approvals within agreed timelines
- Ensure content you supply does not infringe third-party rights
- Use the services lawfully and not to send unsolicited bulk email
- Maintain your own backups of anything not covered by a backup service
6. Intellectual property
You own the deliverables, data and source code produced for you, transferring on full payment. We retain ownership of pre-existing tools, libraries and know-how, licensed to you perpetually for use with the deliverables.
7. Confidentiality
Each party keeps the other's confidential information private and uses it only to perform this agreement. This obligation survives termination by three years.
8. Service levels
Response times are those stated in your plan or agreement. Planned maintenance is notified at least 48 hours in advance and scheduled outside business hours where possible.
9. Liability
Neither party excludes liability for fraud, death or personal injury caused by negligence, or anything else that cannot be excluded by law.
Subject to that, our total liability in any twelve-month period is limited to the fees you paid us in that period. Neither party is liable for indirect or consequential loss.
10. Termination
Either party may terminate a subscription at the end of the current billing period with written notice. Either party may terminate immediately for material breach not remedied within 30 days.
On termination we provide a data export and delete your data after 30 days, unless we must retain it by law.
11. Governing law
This agreement is governed by the laws of India, and the courts at Kendrapara, Odisha have exclusive jurisdiction.